Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• Country and postal code
• Company name (where applicable)
• Order history
• Size and fit preferences
• Customisation details submitted by you

Payment Information

Payments made on MakeMyFit are processed securely through authorised third-party payment gateways.

We do not store your complete credit card, debit card, banking, or payment credentials on our servers.

Payment information is processed securely by our payment service providers in accordance with applicable security standards.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Pages visited
• Website activity
• Referral source
• Cookies and similar technologies

2. How We Use Your Information

• We use your information to:
• Process and fulfil orders
• Manufacture made-to-order products
• Verify transactions
• Prevent fraud and unauthorised activity
• Communicate order updates
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Analyse website performance
• Comply with legal and regulatory obligations 

3. Cookies

Our website uses cookies and similar technologies to:

• remember your preferences,
• maintain your shopping cart,
• improve website functionality,
• analyse website traffic,
• enhance user experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties where necessary to operate our business, including:

• payment processors,
• shipping and logistics providers,
• website hosting providers,
• analytics providers,
• fraud prevention services,
• customer support platforms,
• legal or regulatory authorities where required by law.

These service providers receive only the information necessary to perform their respective services.

5. International Customers

MakeMyFit serves customers worldwide.

Your information may be processed in India or other countries where our service providers operate.

By using our website, you acknowledge that your information may be transferred and processed across international borders in accordance with applicable laws.

6. Data Security

We implement reasonable technical, organisational, and administrative measures to protect your personal information against:

• unauthorised access,
• misuse,
• alteration,
• disclosure,
• accidental loss.

Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• fulfil your orders,
• provide customer support,
• comply with legal obligations,
• resolve disputes,
• maintain accounting and tax records,
• enforce our agreements.

Once retention is no longer required, we securely delete or anonymise the information where reasonably practicable.

8. Your Rights

Depending on your applicable local laws, you may have the right to:

• access your personal information,
• request correction of inaccurate information,
• request deletion of personal information,
• withdraw consent where processing is based on consent,
• object to certain processing activities,
• request a copy of your information,
• request restriction of processing where legally applicable.

Requests may be submitted using the contact information provided below.

9. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send promotional emails regarding new products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Children's Privacy

MakeMyFit does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

12. Compliance with Applicable Laws

• We process personal information in accordance with applicable data protection and privacy laws relevant to our business operations, including, where applicable, the Digital Personal Data Protection Act, 2023 (India) and other applicable international privacy regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The revised version will be published on this page with an updated Effective Date.

Your continued use of the website after any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us:

MakeMyFit

Website: https://www.makemyfit.com

Email: support@makemyfit.com

Business Hours: Monday to Friday 10 AM to 6 PM IST.