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Cancellation & Refunds

Cancellation and Refund Policy


At MakeMyFit, every product is handcrafted and manufactured specifically after an order is placed. As our products are made-to-order, we encourage customers to review their order carefully before completing their purchase.

This Cancellation & Refund Policy explains the circumstances under which cancellations, returns, replacements, and refunds may be accepted.

1. Made-to-Order Products

All products sold on MakeMyFit.com are manufactured only after an order is confirmed and payment is successfully received.

Because each item is handcrafted specifically for the customer, our cancellation and refund policies differ from those applicable to ready-made products.

2. Order Cancellation

Before Production Begins

Customers may request cancellation within 24 hours of placing the order or before production begins, whichever occurs first.

If production has not started, the order may be cancelled and a full refund will be issued to the original payment method.

After Production Begins

Once production has commenced, the order cannot be cancelled because materials are procured and manufacturing is initiated specifically for that order.

After Dispatch

Orders cannot be cancelled after they have been shipped.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

  • The order is cancelled in accordance with Section 2.
  • The wrong product was delivered.
  • The product received has a verified manufacturing defect.
  • The product is substantially different from the confirmed order.
  • The order is confirmed as lost in transit by the shipping carrier.
  • We are unable to fulfil the order for reasons attributable to MakeMyFit.

Refunds are not provided for reasons excluded under Section 5.

4. Reporting an Issue

If you believe your order qualifies for a refund or replacement, please contact us within 48 hours of receiving the shipment.

Your request should include:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • An unboxing video (strongly recommended for damaged or incorrect deliveries)

Failure to provide sufficient information may delay or affect the assessment of your request.

5. Non-Refundable Situations

Refunds or returns will generally not be accepted in the following circumstances:

  • Change of mind after production has begun.
  • Incorrect size selected by the customer, unless the delivered product differs from the confirmed specifications.
  • Minor variations in colour caused by screen settings or photography.
  • Natural variations in leather grain, texture, markings, or finish, which are inherent characteristics of genuine leather.
  • Normal wear and tear.
  • Damage caused by misuse, improper storage, accidents, alterations, or improper care after delivery.
  • Incorrect shipping address provided by the customer.
  • Delays caused by customs authorities, courier services, weather, natural disasters, strikes, or other events beyond our reasonable control.

6. Customised & Personalised Products

Products manufactured according to customer-provided specifications, measurements, logos, embroidery, branding, or other personalised requirements are non-returnable and non-refundable unless they contain a verified manufacturing defect or do not match the approved order specifications.

7. Replacement Policy

Where a verified manufacturing defect or fulfilment error is confirmed, MakeMyFit may, at its discretion:

  • repair the product;
  • replace the product with the same or a substantially similar product; or
  • issue a full or partial refund where a replacement is not reasonably possible.

8. Refund Process

Approved refunds will be processed using the original payment method used for the purchase.

Once approved, refunds are generally initiated within 7–10 business days.

The time taken for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.

9. Refused Deliveries

If a customer refuses delivery of an order for reasons other than an error attributable to MakeMyFit, the customer may be responsible for:

  • return shipping charges,
  • customs duties,
  • import taxes,
  • handling fees,
  • and any other costs incurred in returning the shipment.

Any refund, if applicable, may be reduced by these costs.

10. Fraud Prevention

To protect our customers and business, MakeMyFit reserves the right to decline refund requests where there is reasonable evidence of fraudulent activity, abuse of this policy, or misuse of our products or services.

11. Force Majeure

MakeMyFit shall not be liable for delays, cancellations, or refund obligations arising from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, transportation disruptions, or customs delays.

11. Delays

While we make every effort to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs clearance
  • Weather conditions
  • Natural disasters
  • Political unrest
  • Public holidays
  • Transportation disruptions
  • Airline delays
  • Pandemic-related restrictions
  • Government regulations
  • Courier network issues

Such delays do not constitute grounds for compensation or cancellation.

12. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:

MakeMyFit

Website: https://www.makemyfit.com

Email: support@makemyfit.com

Business Hours: Monday to Friday 10 AM to 6 PM IST.

Customer Commitment

At MakeMyFit, every jacket is crafted individually by skilled artisans using genuine leather after your order is confirmed. While our made-to-order process limits cancellations and returns, we are committed to resolving genuine issues fairly, promptly, and transparently. If there is an error on our part or a verified manufacturing defect, we will work with you to provide an appropriate resolution in accordance with this policy.